Services
Employment
Network Engineer
Essential Functions:
- Network Engineers are involved in the installation,
repair, and servicing of customer computers, servers, and associated
computer networking equipment
- Analyzes available data to determine an appropriate
solution for the customer problem or need
- Advises client on alternate methods of solving need
or problem, or recommends a specific solution in terms that the customer
can clearly comprehend
Tasks/ Responsibilities:
- Analyze problems and develop and implement solutions
- Communicate directly with customers to schedule
trouble call; during problem discovery, recommend solution,
provide progress reports on outstanding issues and inform
the customer of the resolution upon completion of trouble call
- Document and record all engineering time within
SharePoint time management application system
- Provide input on matters associated with site
preparation and installation of computer systems and/or networking
equipment
- Provide technical and engineering assistance for
sales staff to solution customer needs
- Ensure that the appropriate hardware/software
is ordered to resolve customer issues or customer needs
- Work with outside IT specialists and designers
to implement a customer’s computer hardware, software and
peripherals required to execute specific computer applications
- Install, support and maintain all company in-house systems, including, but not limited to, company service offering systems and internal company servers and associated networking equipment
Personal Requirements:
- Excellent customer service and public contact skills
- Be flexible to work during extended business hours
- Able to work as part of a team
- Logical approach to work, self-reliance and ability to work
independently
- Active interest in maintaining personal technical skills and
knowledge
- Able to investigate, identify and solve problems quickly and
efficiently
- Very organized and able to efficiently manage time
Accountability:
The Network Engineer reports directly to the Operations Manager.
Position Requirements:
Minimum Education and Experience
BS in Computer Technology. Five (5) years progressive experience
in researching, ordering, installing, maintaining, repairing,
and troubleshooting hardware and software.
Minimum required skills:
Ability to read and write. Excellent written and verbal communication
skills. Ability to schedule, manage, coordinate, and sequence
activities. Ability to analyze and solve practical problems
using reasoning. Willingness to help users with all types
of problems. Experience helping users with hardware and software
problems. Ability to work well with people.
Certifications
MSCE
At least one other certification from applicable industry
partner, i.e. CCNA, CCDA, Citrix
Networks Unlimited offers a comprehensive benefits package.
Salary commensurate with experience.
To apply, email resume to: hr@itsaboutaction.com
